Refund & Cancellation Policy

Effective Date: August 17, 2026

1. Professional Services

Our services may include marketing strategy, market research, public opinion polling, multimedia marketing, paid-media management, survey development, campaign management, analytics, creative services and related professional work.

Refund eligibility: [INSERT ACTUAL POLICY]
Refund request period: [INSERT ACTUAL NUMBER OF DAYS]
Non-refundable services/costs: [INSERT ACTUAL POLICY]

2. Deposits and Retainers

Certain engagements may require an upfront deposit or retainer. Before payment, applicable project documentation should disclose the amount, services covered, payment schedule and whether the payment is refundable.

3. Work Already Performed

Subject to applicable law and the applicable agreement, fees attributable to professional work already completed may be non-refundable.

4. Media and Third-Party Costs

Projects may require authorized expenses involving advertising platforms, media placements, research providers, data, survey respondents, production services, contractors or other third-party resources. Once an authorized third-party purchase or non-cancelable commitment has been made, the corresponding cost may be non-refundable where permitted by law and disclosed in the applicable agreement.

5. Cancellations

Cancellation requests must be submitted to thomas.o'neill@tonemultimedia.us. Required notice: [INSERT ACTUAL CANCELLATION PERIOD].

6. Recurring Services

Where recurring services are offered, applicable documentation will identify the billing frequency, pricing, renewal terms and cancellation procedure before purchase.

7. Refund Requests

Please provide customer/company name, invoice/order number, transaction date, transaction amount, service purchased and reason for the request.

8. Approved Refunds

Approved refunds will be returned using an appropriate payment method. Processing times can vary depending upon the customer's financial institution or payment provider.

9. Billing Questions

Email: thomas.o'neill@tonemultimedia.us
Phone: +1 (302) 490-8937